Contact JoltSMS
Have a question about JoltSMS? Most setup, billing, and troubleshooting issues are answered in our docs. If you're still stuck or something looks broken, our support team is happy to help.
Before you reach out
For most questions, the fastest answer is in our documentation:
Getting Started
Setting up your first number
Troubleshooting
Missing or rejected codes
Account & Billing
Renewals, refunds, and team access
FAQ
Quick answers about JoltSMS numbers
If you don't find what you need there, or something doesn't look right, use one of the support options below.
Contact support
Support Portal
For anything that needs investigation—delivery problems, billing issues, platform-specific errors—submit a ticket so we can track it properly.
Open a ticket →Prefer email? You can reach support directly at:
[email protected]We typically respond within 24 business hours.
What to include so we can help faster
When you contact support, including a few details upfront helps us troubleshoot much faster:
- 1The email address associated with your JoltSMS account
- 2The number you're using (last 4 digits are fine if you prefer)
- 3The service/platform you're trying to verify (e.g. AWS, Google, Stripe, Tinder)
- 4Approximate time of the issue and any error messages you saw
- 5Whether you've already tried steps from the Troubleshooting docs
Product, billing, or security questions
Billing information
For detailed billing information, see Account & Billing
Privacy and compliance
For privacy and compliance questions, review our policies:
If you're still not sure where to start, just email [email protected] with a short description of what you're trying to do.