Account & Billing
Learn how JoltSMS billing works for long-term rentals, how renewals and invoices are handled, when refunds are possible, and how to manage team access to your verification inbox and notifications.
Billing, Renewals, and Invoices
How subscriptions and renewals work for your JoltSMS numbers, how charges appear on your statements, and where to download invoices.
Billing, renewals, and invoices- How monthly pricing works for each active number
- When renewals happen and what gets charged
- Where to view and download invoices
Refunds and Cancellations
When we can offer refunds, how to cancel your subscription, and what happens to your numbers when you stop renting them.
Refunds and cancellations- How to cancel numbers or your whole subscription
- What happens to your numbers after cancellation
- When refunds may be available (and when they're not)
Managing Team Access
Invite teammates, control who can view codes, and configure shared channels like Slack or Discord so your team can grab OTPs quickly and safely.
Managing team access- Inviting and removing team members
- Basic permission model (who sees which numbers/codes)
- Sharing codes in Slack/Discord/email
Quick Answers
Can I pause my subscription instead of cancelling?
We don't currently support pausing subscriptions. You can cancel at any time; your numbers will stay active until the end of the current billing period. After that, they may be recycled and we can't guarantee you'll get the same numbers back if you re-subscribe.
Learn moreWill I keep the same number if I cancel and later re-subscribe?
Not guaranteed. Once a number is released after cancellation, it may eventually be returned to our inventory and assigned to another customer. If you need ongoing access to the same number for re-verification, keep the subscription active.
Learn moreCan my team share access to codes without sharing a login?
Yes. You can invite teammates to your JoltSMS account and control their access. They'll be able to see verification codes in the shared inbox and any connected Slack or Discord channels, without reusing the same account password.
Learn more