Billing, Renewals, and Invoices
This guide covers how to manage your payment method, understand renewal timing, and download invoices/receipts for your JoltSMS account.
At a glance
Plan term
Numbers renew on a fixed interval (e.g., every 30 days).
Where to see next renewal
The Numbers list shows per-number status and Renews on dates.
Payment method
Add or update a card from the checkout flow or the Billing area.
Invoices & receipts
Available in Billing after each successful charge.
Cancel anytime
If you cancel before the renewal date, the number remains active until the end of the current paid term.
See your next renewal date
- Go to Numbers.
- Each number shows Status and Renews <date>.
- Click a number to see more details for that specific line.
Add or update your payment method
You can add a card when renting a new number, or update it later.
During checkout
- In the Get your dedicated U.S. 2FA number flow, step Payment method collects your card.
- Taxes are calculated at payment and shown before confirmation.
Update an existing card
- Open Billing in the left navigation.
- Click Payment method → Save/Update.
- The new card is used for future renewals.
Download invoices & receipts
- Go to Billing → Invoices.
- Click an invoice to view details (billing period, line items, tax, total).
- Download as PDF or forward the receipt email to your accounting system.
Tip: If your finance team needs company info (legal name, address, VAT/GST), add it in Billing → Billing profile so it appears on future invoices.
Renewal behavior
- Automatic renewal: Each number auto-renews on its listed date.
- Multiple numbers: Each number maintains its own renewal schedule; charges may appear as separate lines on the same invoice or separate invoices (depending on timing).
- Proration: If you change add-ons mid-cycle, pricing may adjust on the next bill (shown on the invoice).
Cancel or stop renewal
To avoid the next charge, cancel before the renewal date:
- Go to Numbers → select a number.
- Choose Cancel (or Stop auto-renew).
- The number remains active until the end of the current paid period; after that, it releases.
After a number is released, inbound SMS will no longer appear in your Inbox or notifications. If you change your mind, re-rent a new number.
Taxes & currency
- Taxes (if applicable) are calculated at payment and shown on the invoice.
- Charges are processed in your account's billing currency.
Common questions (FAQ)
Can I have one invoice for all numbers?
Numbers that renew on the same day typically appear on the same invoice; numbers on different dates generate separate invoices.
What happens if my payment fails?
We'll retry the charge and show a banner in Billing. Update your card to restore service. Numbers may pause if payment can't be collected.
Can I change my renewal date?
The renewal date is tied to when the number was rented. To align dates, you can cancel and re-rent at a preferred time.
Do invoices include our company info?
Yes—add company name, address, and tax IDs in Billing → Billing profile. They'll appear on new invoices going forward.
How do I get past invoices for bookkeeping?
Go to Billing → Invoices and download PDFs. You can also search your email for "JoltSMS receipt/invoice."
Troubleshooting
I don't see upcoming renewals.
Verify you're viewing the correct workspace/account. Check Numbers for per-number dates.
My card was declined.
Update your card in Billing. If it still fails, contact your bank; some banks block first-time or international charges.
Our company details aren't on the invoice.
Add them in Billing → Billing profile, then re-download the invoice generated after that change (older invoices won't retro-update).